Refund Policy

We want you to be confident when you buy from Evan Evans. Our products are designed to give you the conversations, frameworks, and clarity most couples never get — but we know that not every product is the right fit for every person. This Refund Policy sets out, in plain English, when you can ask for a refund and how the process works.

This Policy forms part of our Terms of Service and should be read alongside our Digital Product Policy. If you have any questions, please email admin@evanevans.co.

1. The 14-Day Refund Window

For most digital products — including PDF workbooks, downloadable guides, and other one-off digital downloads — we offer a 14-day refund windowfrom the date of purchase. If, within 14 days of buying, you decide the product is not right for you, simply email us and we will refund the full purchase price.

You do not need to give a reason, though we always appreciate honest feedback so we can improve future products. Refunds are issued to the original payment method through Stripe and typically take 5 to 10 business days to appear on your statement, depending on your bank.

2. How to Request a Refund

To request a refund, please follow these steps:

• Email admin@evanevans.co from the address you used to make the purchase.
• Include your order number (it starts with EVA- and appears on your purchase receipt and in your account).
• Tell us which product you would like refunded. If you bought a bundle, please refer to the bundle rather than the individual items inside it.
• If your request relates to a course, let us know roughly how much of the course you have completed (see Section 4).

We aim to respond to every refund request within two business days. Once approved, your library access to the affected product will be revoked and your download links will stop working.

3. Refund Processing Time

Approved refunds are processed through Stripe within three business days of our confirmation email. Once Stripe has issued the refund, it usually takes an additional 5 to 10 business days for the funds to appear on your card statement. Some banks may take longer. We are unable to expedite this part of the process as it is governed by your card issuer.

4. Course Refunds

Courses are eligible for a full refund within the 14-day window only if you have completed less than 30% of the course content. We track progress based on the lessons you have marked complete in your account. If you have completed 30% or more of a course, the course is considered substantially consumed and is no longer eligible for a refund.

This rule exists because courses are sequential, structured learning experiences. Once you have worked through a significant portion of the material, the value has been delivered and cannot be returned. We will always tell you how much of the course you have completed if your request falls outside the refund window.

5. Membership Refunds

Membership subscriptions operate on a recurring billing cycle. The rules are:

• You can cancel at any time. Cancellation stops future charges immediately. You will keep access to member-only content until the end of your current billing period.
• No refund for the current period. Fees for the billing period in which you cancel are non-refundable, in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which exclude digital content supplied on a subscription basis once streaming or download has begun with your consent.
• No future charges. After cancellation, you will not be charged again. Your access will continue until the end of the period you have already paid for.
• Founding member pricing. If you joined on a founding member rate, cancellation will forfeit that rate. Re-joining later will be at the standard rate then in effect.

6. Bundle Refunds

Bundles — for example, a book, its accompanying workbook, and the related course sold together at a discount — are treated as a single product for refund purposes. If you request a refund within the 14-day window, we will refund the entire bundle and revoke access to all components of it.

We are unable to issue partial refunds for individual items inside a bundle. If you already own one of the items in a bundle, please contact us before purchasing and we will do our best to suggest an alternative.

7. Damaged or Defective Digital Files

If a digital file you have purchased is damaged, corrupted, or otherwise defective, please email admin@evanevans.co within 30 days of purchase with your order number and a brief description of the issue. We will either:

• provide a replacement file (a fresh download link with the full standard download allowance), or
• issue a full refund if we are unable to resolve the issue.

Please note that compatibility issues caused by outdated software on your device are not considered defects — our PDFs are designed to be opened with the current version of Adobe Reader or any equivalent PDF viewer.

8. Non-Refundable Items

The following are explicitly non-refundable:

• Courses where you have completed 30% or more of the content (see Section 4).
• Membership fees for the billing period in which cancellation is requested (see Section 5).
• Custom services — for example, bespoke workshops, speaking engagements, or one-to-one sessions arranged outside the standard product catalogue — which are subject to the separate terms agreed at the point of booking.
• Products purchased outside the 14-day refund window, except where the digital file is defective (see Section 7).
• Print books bought through Amazon or any other third-party retailer. Those sales are governed by the retailer’s own return policy and must be handled directly with them.

9. Statutory Rights

Nothing in this Refund Policy affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If you believe a product is not of satisfactory quality, fit for purpose, or as described, please contact us and we will work with you to resolve the issue.

10. Changes to This Policy

We may update this Refund Policy from time to time. The most current version will always be available on this page with a revised “Last updated” date. Any changes will apply to purchases made after the date of the change; purchases made before that date will be governed by the policy in force at the time of purchase.

11. Contact for Refunds

All refund requests and questions should be sent to admin@evanevans.co or via our contact page. Please include your order number wherever possible so we can find your purchase quickly.

This Policy should be read alongside our Terms of Service, Privacy Policy, and Digital Product Policy.